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SHA named a global platinum airport
04/27/2018 Shanghai Daily
Shanghai Hongqiao International Airport (SHA) received a number of honors this month which included the honorary title of “platinum airport” awarded by the International Air Transport Association (IATA).






It is the top award for Fast Travel given by IATA, follows recognition one day earlier as the country’s best airport during the fourth Civil Aviation Service Summit. 


The recognition signals that passengers can travel with greater time and energy efficiency as they can check in, deliver baggage, change tickets, verify ID certificates, board and report missing baggage by themselves.


To better serve business travelers, SHA has been improving its facilities and services with intelligent approaches.


The airport cooperated with airlines to set up 100 self-service machines at the departure halls of both its terminals. It cooperated with China Eastern Airlines, Shanghai Airlines and Juneyao Airlines to provide self-service check-in and luggage check-in.


Recently it also opened a self-service inquiry system for lost luggage. At boarding gates 25 and 56, passengers can register for ticket checks by scanning a QR code, which halves the time required for this process.


With the help of the internet and smart devices, people can pay parking fees automatically with Alipay on their arrival at the entrance without stopping their car, which greatly improves efficiency, especially in peak hours.


The internet-based services are used widely in the airport for customs inspections, border and security checks and in shopping.






SHA recently called on its staff to offer passengers wholehearted services.


Passengers can enjoy high-speed internet access at T1 and order food by scanning the QR code of a restaurant on their mobile phone within 15 minutes.


Information inquiry robots can be found at the airport’s information center and at the high-end check-in areas of China Eastern Airlines and Shanghai Airlines.






In addition, a coordination command platform was built among Hongqiao and Pudong airports, air traffic control authorities and airlines to improve the flight punctuality and emergency response capabilities.


More screens have been erected to show the status of flights, reasons for delay as well as tips on weather and tickets during long delays.






Shanghai Hongqiao International Airport is the smaller and more centrally-located airport serving Shanghai and ranks among the busiest airports in China. 


Hosting domestic and regional passenger and cargo services, the airport is a hub for China Eastern Airlines and Shanghai Airlines. Services at Hongqiao airport are almost exclusively domestic and short-haul international.




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