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Parks reopen as virus eases

"My advice is calling for all countries to follow WHO instructions and intervene on a national scale… If all countries could get mobilized, it could be over by June."

"My estimate of June is based on scenarios that all countries take positive measures. But if some countries do not treat the infectiousness and harmfulness seriously, and intervene strongly, it would last longer."

-Zhong Nanshan

Parks reopen as virus eases

A number of parks in Changning, including Hongqiao Park, Huashan Children’s Park, Linkong Skateboard Park, Yanhong Green Space and Huashan Green Space, have reopened on a limited basis in a sign of confidence that the coronavirus outbreak has passed its peak.

At present, only the outdoor spaces in the parks are open, canteens and indoor venues are temporarily closed, and all kinds of exhibitions and activities that may cause people to gather in the park are cancelled.

Every visitor to the park should wear a mask and has his or her temperature measured. People with fever or don’t wear masks are not allowed to enter.

The open spaces in the parks are disinfected at least twice a day and disinfection in the restrooms more than three times a day.

Normal services return at local hospitals

Hospitals in Changning have resumed outpatient service for patients suffering from other diseases.

All the community health centers have fully resumed general outpatient service and will gradually resume specialist outpatient clinics.

Tongren Hospital and Changning Maternity and Infant Health Hospital require patients to make appointments online before visits.

24hr butler service during epidemic

The management company of an international neighborhood in Xinjing Town takes effective measures in infection prevention and control amid the novel coronavirus outbreak.

The Green Valley Villa on 1500 Hami Road is home to more than 800 expats from 30 countries and regions. The management company of the villa set up a 24hr hotline after the outbreak and provides delivery at doorstep for products such as hand sanitizers, face masks and other items.

The neighborhood convenience store is never with the shelves empty but to meet the full demand of residents.

Security guards, cleaners and butlers are on duty around the clock. Public spaces are disinfected four times a day.

Visitors need to register at the entry and have their temperatures measured. Delivery men, cabs and visitors’ vehicles have to stay outside.

For residents returning from key affected areas and placed under a concentrated quarantine, the villa management will keep their families informed all the time.

For those who are imposed a 14-day home quarantine, the villa management offers food delivery and helps them deal with the emotional fallout.

Strict control of international arrivals

A number of measures have been adopted by the city to fight the coronavirus pandemic, including strict airport control and quarantine guidance for international arrivals.

Passengers on international flights have to go through preliminary health checks at customs before entering the country.

Suspected cases of infection will be sent to hospitals for treatment, while others will be categorized and those from the eight key affected areas will be transferred to different districts in the city by chartered bus for home or designated places for 14-day quarantine.

The airport is providing separate routes for international arrivals, including departure gates, corridor bridges and luggage carousels to reduce the number of their contacts.

Other measures include security inspectors being required to disinfect themselves after each security check.

After leaving the airport, with the support of community workers from the city’s 16 districts, returnees under self-quarantine will receive assistance including volunteer interpreters, daily deliveries of necessities and garbage sorting.

Qian Haiou, a police officer in charge of an international community in Changning District, said: “We have community workers to take note of those returning from hardest-hit countries in advance, and organize volunteer teams to help them through the quarantine period. Through understanding and unison we can defeat the coronavirus.”

Ronghua Community Does a Good Job in Epidemic Control

Recently, all Chinese and foreign residents in Ronghua community received a card written in four languages. This card reminds residents, who have history of traveling to other regions recently, of registering personal information to the community on time. It also reminds residents of the importance of health management. On the card, residents will also find the address of fever clinic, the emergency phone number of Changning District Center for Disease Control and Prevention, the citizen’s hotline: “12345”, the website of Shanghai Foreign Affairs Office, and the phone numbers of the neighborhood committee and the property management company. This card plays an important role in precisely conveying resident’s information in the epidemic era.

“We have more than 30,000 permanent residents in 42 residential communities, and half of them are foreign residents. It is important to convey precise information to them,” said Sheng Hong, the first chief of the General Party Branch of Ronghua community. Effective epidemic control depends on rapid and precise conveying of information to residents. To make all residents, particularly foreign residents to know about the city’s epidemic control policies, the community cadres translated all documents related to epidemic control into four languages: Chinese, English, Japanese and Korean. Many foreign residents became volunteers to help residents from different countries and regions to understand epidemic control policies of the city. David Porter, an active participator of community activities, is one of them. He volunteered to translate the “Notice of Epidemic Prevention and Control” into English. Before translating the notice, he repeatedly read the Chinese version of it, and after completing the translation, he posted it in a place that is easy to hold people’s attention. As Sheng Hong told, among all regions with confirmed cases of novel coronavirus pneumonia, almost all of them have residents living in Gubei International Community, and therefore, everyone shows concern for the latest information of epidemic. Foreign volunteers took a serious attitude in translating publicity materials for epidemic control. They repeatedly discussed how to use proper words, neither too obscure nor exaggerated, to convey the most precise meaning to residents.

A Japanese resident surnamed Sakai went to Wuhan for a business trip before the Spring Festival. After going back to Shanghai, he voluntarily put himself under home quarantine, and his family supported his decision and is willing to cooperate. Both Sakai and his family said they felt “relieved” to the efforts that the community takes to control epidemic. “The community volunteers delivered three meals to us every day. They also helped us sorting garbage and disposing of it after disinfection.” Medical staffs took the temperature for him and his family, and community volunteers made phone calls to them or contacted them on WeChat, asking whether they need any help. Though 14 days of home quarantine is a little bit too long, Sakai and his family understand the measures that the community takes. “It’s for our own safety, and the community does a good job.” He thanked volunteers through telephone again and again.

Several residents, like Sakai, who has history of traveling to Wuhan, live in Ronghua Community. They come from different countries and have different backgrounds. When they are under home quarantine, community workers show great concern for their life. “When volunteers visit foreign resident’s home to send greetings, they will stand at a ‘safe distance.’ When they deliver meal to foreign residents, they will notice the family’s emotion. If they felt anxious and worried, we will say something to comfort them and give them confidence,” said Sheng Hong. Later, when some foreign residents finished home quarantine, they even felt “reluctant” to end the home quarantine, and they are grateful for the help and patience of our community workers and volunteers.

“We are fighting the epidemic together,” said Sheng Hong. Not only foreign residents voluntarily under home quarantine supported the community, but also foreign volunteers. Japanese volunteers played an important role in epidemic prevention in large international communities of Shanghai. Suganuma Mariko is one of them. She knew about the coronavirus epidemic in China when she was in Japan. After going back to Shanghai, she brought some disinfectant tablets, which are frequently used in Japanese families, and donated them to the neighborhood committee. She also wrote a Chinese version of instructions on how to use this product. She also helped translating epidemic control notices into Japanese, and discussed issues of translation with Sheng Hong for several times for seeking precise expression for the documents.

More than 750 foreign residents live in Gubei International Garden, accounting for one-third of the total number of residents, and more than half of them are Japanese and Korean residents. How to realize effective epidemic control? How to establish smooth and efficient mechanism of communication? This brings challenges to the ability of grassroots cadres and community governance. When the city announced resumption of work and migrant workers began to return to the city, community volunteers will work in shifts and stand at the gate of the community every day to instruct residents and visitors to register information by scanning QR code. All residents and visitors should bring an “entrance pass” or a “Suishen QR code” with them and have the wrist temperature being taken before entering the community. Community volunteers will ask visitors questions, such as where they come from, whether they come from seriously epidemic-stricken regions and how is their physical conditions. People returned from other provinces should register at the property management company or the neighborhood committee. On the reception desk in the property management office of Gubei International Garden, there are four notebooks, respectively showing the information of Japanese and Korean households, information of housekeepers, health information of residents returned from South Korea and health status of residents, including resident’s name, address, credential, contact information, residence type, date of arriving at Shanghai and number of family members. Property management staffs used a pink highlighter to mark the information of residents need to be under home quarantine for 14 days, and every staff should pay attention to the health condition of these residents and their family members.

As Sheng Hong told, Hongqiao Community, under the instructions of Changning District Justice Bureau, makes use of its advantages in legal resources as a grassroots NPC legislative point. The community’s law office answered questions for residents from home and abroad, such as “what is the legal ground for quarantine measures,” “what are the legal consequences if a person refuses to cooperate with epidemic control measures,” “what responsibility should a person shoulder if he makes up and spreads fake and exaggerated information” and “whether the neighborhood committee and property management company should cooperate with epidemic control,” for stimulating residents to voluntarily fulfill legal obligation. “Open, transparent disclosure of information helps us conquer the disease,” said Sheng Hong with a smile.

Editor: Li Xinran Shanghai Daily
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